Terms of service

Terms of Service

About Us

DRZL is a trading name of DRZL Ltd. Any reference to "DRZL", "we", "us", or "our" in these Terms of Service refers to DRZL Ltd.

Acceptance of Terms

By accessing or using our website, products, services, or platforms, you agree to be bound by these Terms of Service and any additional policies referenced within them.

If you do not agree with these Terms, you must not use our services.

Related Policies

These Terms of Service should be read together with our other policies, which form part of our terms of use where applicable:

  • Privacy Policy – explains how we collect, use, store, and protect your personal information.

  • Refund and Return Policy – explains our approach to refunds, returns, cancellations, and related requests.

  • Cookie Policy – explains how we use cookies and similar technologies on our website.

By using our services, you acknowledge that you have read and understood these policies.

Use of Our Services

You agree to use DRZL's website, products, and services only for lawful purposes and in accordance with these Terms.

You must not use our services:

  • In any way that breaches applicable UK laws or regulations.

  • To commit fraud, abuse, or misuse our services.

  • To interfere with the operation, security, or availability of our website or systems.

DRZL Ltd reserves the right to restrict or terminate access to our services where these Terms are breached.

Orders and Payments

All orders placed through DRZL are subject to acceptance, availability, and these Terms of Service.

We reserve the right to refuse or cancel orders where permitted by law, including where there are:

  • Pricing errors.

  • Suspected fraudulent activity.

  • Product availability issues.

Payments must be made using the payment methods available at checkout.

Refunds, Returns and Cancellations

Refunds, returns, and cancellations are handled in accordance with our Refund and Return Policy.

Nothing in these Terms affects your statutory rights as a consumer under applicable UK law, including rights relating to faulty, misdescribed, or incorrectly supplied goods.

Product Nature and Consumer Responsibility

Our products, including hot sauces, hot honey, and related items, are inherently spicy and may vary in heat intensity.

By purchasing or consuming our products, you acknowledge and accept that:

  • Our products contain chilli and/or other ingredients that may cause a burning sensation, discomfort, or irritation to the skin, eyes, or mucous membranes.

  • Heat levels and Scoville ratings referenced on our website or packaging are approximate and provided for general guidance only.

  • You are responsible for checking product labels and ingredient lists for allergens or ingredients unsuitable for your dietary needs before consumption.

  • Our products should be consumed responsibly. They are not intended for excessive or inappropriate use and are not suitable for children without adult supervision.

  • DRZL Ltd is not responsible for any discomfort, allergic reaction, or injury arising from the consumption or misuse of our products, except where such liability cannot legally be excluded under applicable UK law.

If you have any known allergies, sensitivities, or medical conditions, please consult the product label or contact us before purchasing.

Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy.

By using our services, you acknowledge that DRZL Ltd may process your information as described in our Privacy Policy and in accordance with applicable UK data protection laws.

Intellectual Property

All content, branding, logos, designs, text, graphics, software, and materials provided by DRZL are owned by or licensed to DRZL Ltd.

You must not copy, reproduce, modify, distribute, or otherwise use our intellectual property without our prior written permission.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when they are published on our website.

Your continued use of our services after changes are published constitutes your acceptance of the updated Terms.

Limitation of Liability

Nothing in these Terms limits any rights you have under UK consumer protection laws or excludes liability where it cannot legally be excluded.

To the extent permitted by law, DRZL Ltd is not responsible for losses arising from circumstances outside our reasonable control or from the misuse or over-consumption of our products or services, including our hot sauces, hot honey, and other spiced products.

Governing Law

These Terms of Service are governed by the laws of England and Wales, unless otherwise required by applicable law.

Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms of Service, please contact DRZL Ltd using our email address contact@drzlheat.co.uk